Refund & Cancellation Policy

Our consulting services involve assessment, documentation, filing preparation, and coordination with third parties. Because a significant part of our work is professional time and expertise, refunds are limited after work begins.

• “Service Fees”: Our professional/consulting fees for reviews, checklists, strategy, SOPs, filing prep, etc.
• “Third-Party Fees”: Government visa fees, biometrics, medicals, tests, couriers, insurance, attestations, translations, etc.

Applies to services purchased directly from Right Visa Consultants via our website, WhatsApp, email, or office. For partner services, their own refund rules may apply.

• If you cancel before we start document review or prep, we may issue a partial refund (subject to admin charges).
• Once we’ve shared checklists/templates, conducted consultations, or begun reviews, that portion is considered consumed and non-refundable.
• Where a package includes multiple stages, refunds are calculated on unconsumed stages only.

These are paid to external entities and are typically non-refundable once paid—regardless of the decision outcome.

• Visa application fees & biometrics
• Medical exams, language tests, credential assessments
• Courier/postage, insurance, translations, attestations

• Before work begins: Eligible for partial refund of Service Fees, minus admin.
• After document review/prep starts: Only unconsumed stages (if any) may be refundable.
• After filing/submission: Service Fees are consumed and not refundable.

1. Email billing@rightvisaconsultants.com from your registered email.
2. Include: full name, phone, invoice/receipt number, service name, and reason for refund/cancellation.
3. Attach any supporting documents (receipts, confirmations, etc.).

We aim to acknowledge within 2 business days and resolve standard refund reviews within 7–14 business days. Bank settlements may take longer depending on your provider.

• Fraud/abuse: We may refuse or offset refunds where misuse or breach of agreement is evident.
• Force majeure: Delays due to events outside our control (e.g., system outages, strikes) do not create automatic refund rights.
• Promotions: Discounted/bonus services may have unique terms disclosed at purchase.

Decisions and timelines are controlled by authorities/third parties. We do not guarantee approvals, dates, or outcomes. Service Fees cover our time and expertise, not results.

If you initiate a chargeback without first contacting us, we may suspend services pending investigation. We will provide evidence of services rendered to the payment provider as needed.

We may update this Policy due to legal or operational reasons. Material changes will be highlighted on this page or via notice. Continued use after changes means you accept the updated Policy.

If this Policy is available in multiple languages and there is a conflict, the English version will prevail to the extent permitted by law.